Northern Minnesota Resort

Policy Statement
The Pines of Kabetogama is dedicated to ensuring you have a memorable vacation experience. For the safety and comfort of all guests, and to preserve and protect the surrounding environment, please follow our reasonable rules below. Violators may be asked to leave the property with no refund.
 
Deposit and Cancellation Policy
We are a small, seasonal business in a remote location, and cancellations affect us significantly. Please review our deposit and cancellation policy carefully as it is non-negotiable for any reason. We highly recommend you purchase travel insurance for life’s unexpected occurrences, or you might want to consider our Travel Protection option.
 
Deposits
Our standard policy requires a 50% deposit at the time of booking on the entire reservation amount, including cabins, RV sites, and equipment rentals. The remainder of the deposit is due upon check in.
 
Changes, Cancellations and Final Payment

In the unfortunate event you must cancel your reservation greater than 30 days prior to your arrival date, you will receive a refund less a 20% fee, calculated on the total reservation amount. Date changes requested greater than 30 days prior to the original arrival date may be accommodated based on availability and for the current season only.

If you cancel within 30 days, the total dollar amount of your reservation is non-refundable, including equipment rentals, and will be collected on the date of the cancellation request. We cannot accommodate date change requests within the 30-day window.

Should it be necessary for you to depart earlier or arrive later than your confirmed dates, you will be responsible for the original nights of your intended stay. For no-shows, a charge equivalent to the entire reservation will apply.

Travel Protection
If you require more flexibility, we offer Travel Protection for a small additional fee. Travel Protection provides a 100% reimbursement if an unforeseen illness or health condition should occur up to 14 days prior to your arrival date or during your stay that prevents you from attending or completing your booking. Selecting this option requires you to pay 100% in full at the time of reservation. To determine if this is the right choice for you, please review the Travel Protection terms and conditions.
 
COVID-19 Warning And Health Acknowledgment
We have taken enhanced health and safety measures—for you, our other guests, and staff. Please make sure that you have reviewed any advisories or restrictions that may be in place for travel to Minnesota.

By entering Pines of Kabetogama, you are confirming that you and all persons in your party are not experiencing any of the symptoms of COVID-19 identified by the Centers for Disease Control and Prevention at www.CDC.gov. We offer Travel Protection, or you may purchase your own travel insurance to cover life’s unexpected occurrences.

Quiet Hours
Rest and relaxation are important to our guests so please refrain from loud noises and disturbances during this period. No outdoor TVs or music are allowed after 10 p.m. Please be aware that voices carry on quiet nights! Generators are not allowed at any time.
 
Outdoor Lighting
Please turn off all outside lights whenever possible. We are located at Voyageurs National Park, a certified International Dark Sky Park, and many of guests are here to enjoy the view at night. Enjoy the spectacular night sky and protect the environment by reducing your electricity consumption!
 
Campfires
We are in a forest and forest fires are an ever-present danger. Never leave a fire unattended, and ensure fires are extinguished completely before retiring for the evening or leaving a campsite by dousing glowing embers with water. Wood gathering from the surrounding forest is not allowed. Approved firewood is available in the gift shop and can be reserved ahead of your stay or purchased as needed.
 
Fireworks
Fireworks (including sparklers), firecrackers, and explosives of any kind are strictly prohibited.
 
Smoking Policy
All of our cabins are smoke-free. Ignoring the smoking policy will incur a $200 fee or may result in being asked to depart the property. Please be courteous of other guests and remember to fully extinguish and dispose of cigarettes to keep our property beautiful.
 
Pets
Well-behaved pets with responsible owners are welcome but must be registered in advance of your stay. For the safety of our guests and your furry friends, dogs must be on a physical leash and under control at all times while outdoors (even if your dog is the best dog ever) and must not be left unattended. Pet owners must pick up after and properly dispose of pet waste. Pets are not allowed in public buildings or in public restrooms. Pet owners are always responsible and liable for pets and will be held responsible for the damage. Pets that interfere with the quality of the Pines experience in any way may be asked to leave the property.We do have a limited number of cabins that allow dogs under 30 pounds for an additional cleaning fee of $35 per day. Any cabin guests arriving with pets not previously disclosed or over the weight limit will be charged $100 a day or asked to find other arrangements for their pets.
 
Child Supervision
All children under 18 years old must be under adult supervision at all times. Please inform children of our rules too.
 
Visitors

All visitors must register at the office and obtain a vehicle permit prior to visiting any guest on the property. Visitors may arrive between 9 a.m. and 5 p.m. and depart the property by 10 p.m. Visiting guests may be limited at the discretion of management.There will be an additional charge of $50.00 per guest plus sales tax for any nonregistered overnight guest joining a cabin or RV site. Your booking confirmation defines the number of guests allowed per cabin or RV site. This policy is strictly enforced.

Vehicles
The speed limit is 5 mph for guest safety. All vehicles must be registered with the front office. Please watch for bicycles, golf carts, pedestrians, and other vehicular traffic. All Minnesota laws that apply to drivers apply on our property, including, but not limited to, distracted driving and impaired driving laws.
 
Tents
Tents are not allowed at the resort. Bottomless screen tents are permitted. If you are searching for a campground in the area that offers sleeping tent camping we suggest looking at Woodenfrog State Campground
 
Boat Rental

Guests must be 21 or over to rent a boat and present a valid driver’s license, state-issued ID, or Military ID. Drivers must have prior boat driving experience and understand the basic operations of the watercraft rented. Drivers must have knowledge of waterway navigational markers and proper navigation rules. Drivers must be aware and assume the risk of the multiple rock hazards on the chain of lakes. Drivers agree to abide by all Minnesota Boating Laws. A boat rental contract will be completed prior to departure from the dock. The person who signs the contract is defined as the primary renter and is responsible for the rental boat, regardless of whom is driving. Onboard smoking and alcohol are not permitted. Minnesota State Law requires one life jacket per person onboard every watercraft. Complimentary life jackets are provided. We have limited child and oversized vests. We recommend you bring a Coast Guard-approved vest to wear during your stay. Maximum capacity is based on Coast Guard regulation and the type of boat rented. Boat reservations are not weather-dependent.  Due to the high demand for boats, there will not be refunds given for inclement weather.

Boats are required to be returned to the dock prior to sundown for fueling and inspection.

Day of Rental
At check-in, we will review and sign the rental contract. We will require an ID card for each driver listed on the contract and one credit card to hold on file for possible damages. If there are no damages incurred during your rental period, the pre-authorization hold will be released, and you will not be charged. All listed drivers must be present for boat equipment instructions on the dock. All drivers should carefully inspect the rental boat, prop, and motor prior to leaving the dock area. The primary renter will assume all responsibility for any damage incurred during use. Rental boats are inspected and prepared with a full tank of gas at the beginning of the rental. Upon return, we will help dock the boat and top off the fuel. Fuel costs, bait, and incidentals will be collected at the end of rental after final fuel fill and inspections.

Golf Cart Rental
A limited number of golf carts are available to rent, and we strongly recommend advanced reservations. Golf carts are available for pick up at 10 a.m. and must be returned by 9 a.m. on the return date. Drivers must be 21 years old with a valid driver’s license and complete a liability waiver and driver orientation. All passengers must remain seated while the vehicle is in motion. Children are not permitted to sit on the driver’s lap and may not assist in driving the cart at any time. Carts must remain on roadways or designated paths and must stay on The Pines of Kabetogama property. Complete rules will be provided during orientation.
 
RV Site Selection
We will honor your wishes whenever possible; nonetheless, we do reserve the right to transfer your reservation to another RV site. If you want to reserve a specific site, we do offer a lock fee at the time of booking.
At the time of check-in, you must provide ID, plate numbers of vehicles, the RVIA certification number, and valid vehicle registration of your camping unit.
 
Good Sam Discount
We are a Good Sam Park rated 9.5/10*/10. Members receive a 10% discount on RV sites, up to six nights. To receive the Good Sam discount, you may select the Good Sam Add On option during the online booking process or provide your membership information when calling for a reservation. You must present a valid membership card at check-in or your discount will be removed and you will be responsible for the full cost of the reservation.
 
Payments
The final payment will be collected when you check-in.
 
Check In

The check in window for cabins and glamper is 3 p.m. – 7 p.m.

The check in window for RVs is 1 p.m. – 7 p.m.

We fully understand it is not always possible to arrive within our check-in window. Please contact us well in advance if you will be arriving after 7 pm, and we will plan for a staff member to await your arrival. There may be an additional hourly late arrival fee past 7:00 pm. For the safety and comfort of our guests, no RV arrivals after 10 p.m. are allowed.

Check Out

Check out for cabins and glamper is no later than 10 a.m.

Check out for RVs is no later than 11 a.m.

Late checkout may be possible but is subject to availability and must be prearranged with staff.

Damage To Property And Cabins
Guests are responsible for the loss of resort property and the cost of damages to resort properties, cabins, and boats. The guest accepts resort, cabin, camping, and marina privileges with the understanding that he or she does hereby release Pines of Kabetogama, its officers and employees of all liability for loss or damage to property and injury to his or her person arising out of his use of its resort, cabin, camping, and marina facilities. Guest also agrees to indemnify Pines of Kabetogama, its officers and employees, against claims resulting from loss or damage to property or injury to the person of any member of the family or guest of the registered guest arising out of the use of its resort, cabin, camping, and marina facilities.

The Pines of Kabetogama reserves the right to revise these policies at any time.